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Allow VIPRE in your Mac Security Preferences

When you first run VIPRE, you may see one of the following issues:

 

A "System Extension Blocked" message is displayed, similar to the one on the right.

1-a.png

Active Protection is blinking red and VIPRE's status is "AT RISK".

2a.png

Workaround

To resolve these issues, users running macOS High Sierra (10.13) or later will need to ensure macOS is not blocking VIPRE from loading.

To allow VIPRE in your Mac Security Preferences

  • In the top-left corner of the screen, choose Apple menu > System Preferences
  • Click Security & Privacy, then click General
  • At the bottom of the Security & Privacy screen, you should see a message about software being blocked. Depending on which message is displayed, there are slightly different steps to follow. See the table below for the correct steps.

 

Option A

 

If the message says "System software from developer 'ThreatTrack Security, Inc.' was blocked from loading"

 

3-a.png

 

Perform these steps

  1. Click the Allow button            
  2. You’re done! You may now use VIPRE

Note: There is a known issue with some software stopping the "Allow" button from being clicked. Apple's support articles below may help if you are having this issue.

 

Option B

 

If the message says "Some system software was blocked from loading"

 

4-a.png

 

Perform these steps

 

  1. Click the Allow… button. A list of developers is displayed              
  2. Select ThreatTrack Security, Inc. from the list of developers. Then, click OK
  3. You’re done! You may now use VIPRE


Note: There is a known issue with some software stopping the "Allow" button from being clicked. The Apple articles below may help if you are having this issue.

1. System Extension Blocked - but can't allow extension

2. "Allow" Button in System Preferences for Blocked System Software Doesn't Work