There are a few possible reasons why a scheduled scan may not automatically start. Below are some of the possible solutions to rectify this occurrence.
Scheduled Scan Settings: Let's verify that we have the correct settings enabled within VIPRE to ensure VIPRE has the ability to do scheduled scans.
- Open VIPRE and click on Schedule Scan
- To the right of Next Scan you should see a date and time listed
- If you do see a date and time listed, then VIPRE is correctly configured to start a scan at the displayed date and time
- If you do not see a date and time listed, then we need to schedule a scan by clicking at the Scheduled Scans link to the right.
VIPRE's Power Settings: Let's verify that VIPRE's power settings are configured in a way that will allow VIPRE to wake a computer from sleep.
- Open VIPRE
- Click Manage (top right)
- Scroll down and verifyWake From Sleep is enabled
- If Battery Saver is enabled, verify that your laptop usage conforms to the setting's description
Note: With the Laptop Battery Power option enabled, VIPRE will not wake a computer from sleep to run the scheduled scan. This is to prevent VIPRE's scan from draining the battery and to prevent damage to the laptop due to a scan starting while a laptop is placed in a carrying bag.
Window's Power Settings: There are some power settings in Windows that may prevent VIPRE from waking the computer from sleep to start the scheduled scan.
- From theStart Menu, type:Power Options at the Search Bar and press Enter
- In thePower Options window, clickChange Plan Settings link to the right of the power plan that you have selected
- Click theChange Advanced Power Settings link
- In thePower Options Advanced Settings window, click the plus symbol (+) next to Sleep
- Under Sleep, click the plus symbol (+) next to Allow Wake Timers
- Change this setting to Enabled
- Click Apply,OK and close out on any of the remaining Power Options windows
Windows Clock Settings: VIPRE uses the Windows Date and Time settings to determine when it will run a scheduled scan. If the clock settings are incorrect, you will find that the scans will run at incorrect times. For instance, you might have a scan scheduled for Thursday but find the scan is not running, and instead is running on Friday. Verify that the Date and Time is correct in the Windows Date and Time settings.
- Right click at the digital clock at the bottom right corner or system tray.
- ClickAdjust Date/Time
- Verify that the date and time are correct.
- Modify it to reflect the correct date and time if it is not correct